Scripts & Templates Pack
The exact words for 20 difficult conversations
Word-for-word scripts and email templates for the conversations leaders dread, with branches for defensive, silent, and emotional responses.
What's included
- 20 complete conversation scripts
- 6 ready-to-send email templates
- Defensive, silent & emotional branches
- Adaptation notes for every script
- Quick-find index
- Word and PDF format
30-day money-back guarantee. Instant download to your email.
Overview
When the conversation is two hours away, you do not need another framework. You need the words.
The Scripts & Templates Pack gives you 20 full conversation scripts and 6 email templates for the situations leaders dread most: missed deliverables, a teammate who has gone quiet, a peer who oversteps, a direct report you need to put on a plan, a resignation you did not see coming.
Every script is written end to end, with branches for the three reactions you will actually get and adaptation notes so you can make it sound like you.
What you'll walk away with
- Walk into a hard conversation with the first five lines already written
- Stay on script when the other person pushes back, shuts down, or gets emotional
- Send the follow-up email the same day without softening what you said in the room
- Build a personal library of language you can reuse across roles and teams
What's inside
Performance & Accountability (6 scripts)
Missed deadlines, sliding quality, the third strike, a formal performance plan, role mismatch, and the final conversation.
Feedback & Coaching (4 scripts)
Real-time correction, the pattern conversation, feedback to someone more senior, and feedback to a peer.
Conflict & Boundaries (4 scripts)
Two people on your team in conflict, a peer who oversteps, a stakeholder who keeps changing scope, and saying no to your own manager.
Change & Departures (3 scripts)
Announcing a reorg, a layoff conversation, and responding to a surprise resignation.
Recognition & Repair (3 scripts)
Apologizing to a direct report, repairing trust after a bad call, and recognition that does not feel hollow.
Email Templates (6 emails)
Follow-up after a hard conversation, written warning, decline of a request, scope pushback, meeting recap, and offboarding note.
Take a peek inside
Opener. "I want to talk about the [project] deadline that slipped again on Friday. This is the second time in a month, and I need to understand what is happening before we agree on what comes next." If they get defensive. "I hear that other things came up. I am not asking who to blame. I am asking what changed between the commitment on Monday and the slip on Friday, because that is the part we have to fix." If they go quiet. Wait. Count to ten in your head. Then. "Take your time. I would rather sit here for a minute than move on before you have answered." Close. "Here is what I need from you by end of day tomorrow. A revised plan, the one risk most likely to break it, and what you need from me. If that is not workable, tell me now."
Format & delivery
- Delivery
- Instant download via email after checkout
- Formats
- PDF (print-ready) and editable Word (.docx)
- Length
- Self-paced, designed to work through in a weekend
- Access
- Lifetime access, plus all future updates to this edition
- Refund
- 30-day money-back guarantee, no questions asked
Frequently asked
Are these scripts meant to be read word for word?
Use them as written until you have the structure in your body. Every script includes adaptation notes so you can rewrite it in your own voice once you know the moves.
What if my situation is not on the list of 20?
The 20 scripts cover the structural patterns behind most hard conversations. The quick-find index points you to the closest match and the adaptation notes show you what to change.
Can I use the email templates as-is?
Yes. They are written to be copied into your email client, with bracketed fields for names, dates, and specifics. Read them once before sending.
Is this the same content as the Action Edition?
No. The Action Edition gives you the frameworks and worksheets. The Scripts Pack gives you the exact words. They are designed to be used together, which is why the Bundle exists.
Ready to put it to work?
$37. Instant download, 30-day money-back guarantee.